NICE can enhance performance in virtually all of the organization's markets and functions. For example, NICE contributes to enhancing quality management and agent coaching in contact centers, while on financial trading floors and in the public safety arena NICE helps to improve risk management.

And NICE solutions can work in a range of environments, including VoIP, hybrid and standard telephony infrastructures.

Law Enforcement, Intelligence and Internal
Security Products

Analyze every interaction
NiceTrackTM is a unified solution for collecting and analyzing both telephony and Internet data for law enforcement, intelligence and internal security organizations on a single platform. NiceTrack is a total solution suitable for all communication types: fixed and cellular telephony (including GPRS and UMTS), SMS, fax (Group 3, 4 and non standard), modem, Internet websites, email, chat, instant messaging, video and Voice over IP (VoIP).

Record multimedia insights
NiceLog® - Calls recorded using the NiceLog High Density Logger (see below) are recorded in segments, which may contain voice, screen, or voice and screen sections, and can be located according to the recording agent. While NiceLog Loggers store voice recordings, NiceScreen Loggers store recorded screens. The NiceCLS Server stores information about each call, such as start time, stop time, location of the recording and can access complete calls in addition to segments. NiceLog is available for a range of environments, including VoIP.
NiceLog® High Density Logger utilizes a new PCI-based architecture, providing a future-proof, digital, multimedia recording platform with expanded capacity and a wide range of scaleable recording solutions. NiceLog supports virtually all telephony interfaces including analog, digital, E1/T1, BT Megalink SCSA and VoIP, with the voice capture method employed being transparent to the user.
NiceLog® VoIP supports H.323, the most widely deployed VoIP gateway, as well as other VoIP industry standards, and is fully integrated with NICE's Customer

Experience Management (CEM) Platform.
NiceCall Focus III is a single-box, full-featured, voice-recording solution designed to meet the needs of small to medium organizations. Utilizing advanced PCI technology, NiceCall Focus III provides a range of sophisticated applications and solutions for single and multi-site enterprises in the financial, contact center and public safety markets.

Storage Resources
NICE Storage Center archives captured activities taking place in the contact center, trading floor or public safety environments, while leveraging existing storage investments and protecting organizational assets. It includes a comprehensive set of options that address the varying needs of different organizations, and lets users manage and administer their archiving and retrieval needs for all their captured data.