NICE's Multimedia interaction products enable organizations to capture multimedia interactions that provide the enterprise, executives and decision makers with valuable insights to drive performance.

NICE can enhance performance in virtually all of the organization's markets and functions. For example, NICE contributes to enhancing quality management and agent coaching in contact centers, while on financial trading floors and in the public safety arena NICE helps to improve risk management.

And NICE solutions can work in a range of environments, including VoIP, hybrid and standard telephony infrastructures.

Law Enforcement, Intelligence and Internal
Security Products

Analyze every interaction
NiceTrackTM is a unified solution for collecting and analyzing both telephony and Internet data for law enforcement, intelligence and internal security organizations on a single platform. NiceTrack is a total solution suitable for all communication types: fixed and cellular telephony (including GPRS and UMTS), SMS, fax (Group 3, 4 and non standard), modem, Internet websites, email, chat, instant messaging, video and Voice over IP (VoIP).

Record multimedia insights
NiceLog® - Calls recorded using the NiceLog High Density Logger are recorded in segments, which may contain voice, screen, or voice and screen sections, and can be located according to the recording agent. While NiceLog Loggers store voice recordings, NiceScreen Loggers store recorded screens. The NiceCLS Server stores information about each call, such as start time, stop time, location of the recording and can access complete calls in addition to segments. NiceLog is available for a range of environments, including VoIP.

NiceLog® High Density Logger utilizes a new PCI-based architecture, providing a future-proof, digital, multimedia recording platform with expanded capacity and a wide range of scaleable recording solutions. NiceLog supports virtually all telephony interfaces including analog, digital, E1/T1, BT Megalink SCSA and VoIP, with the voice capture method employed being transparent to the user. NiceLog® VoIP supports H.323, the most widely deployed VoIP gateway, as well as other VoIP industry standards, and is fully integrated with NICE's Customer

Experience Management (CEM) Platform.
Nice Call Focus III is a single-box, full-featured, voice-recording solution designed to meet the needs of small to medium organizations. Utilizing advanced PCI technology, NiceCall Focus III provides a range of sophisticated applications and solutions for single and multi-site enterprises in the financial, contact center and public safety markets.

Scenario Replay (SR) is a powerful multi-channel search and replay application used to find and distribute transmissions quickly and efficiently, and to reconstruct conversations that took place over the radio and telephone.

Last Message Replay (LMR) allows calls to be instantly recalled with a single click directly from the desktop. LMR is a software-only application, eliminating the need to purchase and maintain additional hardware.

Automatic Number Identification (ANI) and Automatic Location Identifier (ALI) call tagging compliments NICE's interaction capture platforms by capturing caller phone number and location information, along with voice recordings, for enhanced searching

Storage Resources
NICE Storage Center archives captured activities taking place in the contact center, trading floor or public safety environments, while leveraging existing storage investments and protecting organizational assets. It includes a comprehensive set of options that address the varying needs of different organizations, and lets users manage and administer their archiving and retrieval needs for all their captured data.

Mirra® IV is an audio recording solution specifically designed for small and mid-sized operations in the public safety, transit, financial and call center sectors. Mirra IV combines the latest technology and robust features into a single-box communication recording solution that offers low cost of ownership and is easy to install, use, and maintain. Mirra IV can capture as few as 4 or as many as 48 channels of mixed analog, digital, telephony or radio communications, incorporating NICE leading-edge technology with a robust and secure Linux operating system.

NICE INFORM™ Incident Information Management Solution – There are more sources of interactions and more types of multimedia information than ever, all stored in separate systems, if kept at all. How can you capture all of this multimedia information, piece it together, analyze and use it, and use it to inform your organization? Look no further than NICE Inform.

The first and only solution of its kind, NICE Inform breaks through the interoperability barrier to capture the full spectrum of multimedia interactions. Leveraging NICE’s market-leading voice and video capture platforms – NiceLog® and NiceVision® – NICE Inform captures and consolidates many different types of multimedia information, including voice (telephony, radio, VoIP), video, GIS information, call-taker CAD
screens, crime scene photos, incident reports, emails, faxes, mug shots and more. NICE Inform streamlines investigations and incident reconstructions. There is no need to go to separate data sources to get the information needed. Simply enter a time and date or other search parameters into NICE Inform, and instantly retrieve complete multimedia information for investigations, debriefings, and incident reconstructions. Only NICE Inform can deliver this complete chronological visual and audible history of an incident in one place. With NICE Inform, you can put all of your investigative resources and senses to work to instantly solve the case.

VoIP - NICE provides VoIP-based recording solutions that include liability, quality monitoring, and interaction analytics for contact centers and enterprises, as well as for the trading floors and back offices of financial institutions. NICE’s patented, scalable VoIP recording solutions are certified by the world’s leading VoIP switch vendors, and are suitable for the entire range of customers from the smallest contact center to large, multi-site, multi-branch, high-end environments.

Trunked Radio Recording Solutions - NICE Trunked Radio Recording Solutions are the new global standard for police, fire and rescue, border control, transportation authorities, ambulance — and more. NICE Trunked Radio Recording Solutions, in combination with the most sophisticated market-leading trunked radio providers, are the most robust available for capturing, managing, and replaying vital transmissions.

NICE VISION™ - Redefining video security - Complete, end-to-end IP video surveillance solution
Includes capture, recording, analysis, investigation and visualization capabilities, to serve all your security needs. All system components are guaranteed to work together, providing you with efficient, direct control of every element. A unified solution from a single vendor is simpler to implement and results in more consistent performance. Nice Vision Product Suites offer complete solutions for your needs.

Perform SMB – Ideal Solution for The Compact Center - NICE Perform SMB is NICE’s new total recording and QM solution for contact centers with up to 100 seats. Based on NICE Perform architecture, NICE Perform SMB is a powerful, cost-effective recording and QM application, easily installed and maintained with a remarkably low Total
Cost of Ownership (TCO). NICE Perform SMB allows smaller companies to monitor and improve the overall customer experience, and achieve capabilities that were previously only available to very large contact centers. And of course, Nice offers complete solutions for large contact centers as well. Contact us to find out more.

NiceUniverse – Quality Management - Your contact center is the focal point for building lasting customer relationships. NiceUniverse® is the most comprehensive quality management solution available, enabling your contact center to capture, evaluate, analyze and improve those relationships. NiceUniverse captures voice, e-mail, chat, and screen activity along with essential call details. Analysis tools provide comprehensive results to quickly target opportunities for improvement. NiceUniverse is a key component of your Customer Experience Management (CEM) strategy as it enables the contact center to improve performance, increase productivity and build lasting customer loyalty. NICE Solutions are the preferred choice of more than 65% of Fortune 100 Companies.